89i FAQ — all your questions
Simple Answers

No, under 89i's rules each person may only open one account. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being suspended and any deposited funds being forfeited.

On the login page, click "Forgot Password?" Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes under 3 minutes.

KYC is not required for regular play. However, identity verification may be needed for large withdrawals or to increase account limits. Verification can be completed easily using your NID or passport.

89i supports all popular payment methods in Bangladesh:

• Mobile Banking — most popular, instant deposits
• Nagad — quick and convenient
• Rocket — Dutch-Bangla Bank's mobile banking service
• Bank Transfer — deposit directly from your bank

Deposits via all methods are credited to your wallet instantly.

The minimum deposit at 89i is just BDT 500 (five hundred taka). This is one of the lowest thresholds among online gaming platforms in Bangladesh, making it especially convenient for new players.

Deposits are usually instant. Occasionally, network issues may cause a delay of 5–10 minutes. If it takes longer than that:

• Take a screenshot of the payment or note down the transaction ID
• Contact 89i Live Chat Support
• Provide your transaction ID and amount
• Issues are usually resolved within 30 minutes

89i does not charge any deposit fees. However, your mobile banking provider (such as Mobile Banking or Nagad) may apply their own service charges. Any such fees are entirely at the discretion of your payment provider.

Withdrawal requests at 89i are typically processed within 15 minutes to 2 hours. During peak times or for larger amounts, it may take up to 24 hours. Processing may be slightly slower late at night or on public holidays.

The minimum withdrawal at 89i is BDT 500. The maximum limit is determined by your account's verification level. Standard accounts can withdraw up to BDT 50,000 per day. Verified accounts have a higher limit.

"Pending" means your request has been successfully submitted and is being processed. It typically completes within 2-4 hours. If it remains pending for more than 24 hours, contact 89i Support with your request number.

Yes, winnings from bonuses can be withdrawn, but you'll need to meet the wagering requirements first. Each bonus has its own wagering conditions — make sure to read them carefully before claiming. Typically, you'll need to wager 10–30x the bonus amount to become eligible for withdrawal.

A welcome bonus is available on your first deposit after registering at 89i. Some free credits may also be available immediately after registration. To view current bonus offers and terms, Promotions Page Visit us — updated regularly.

Yes! 89i offers regular members daily deposit bonuses, weekly cashback, and special festival bonuses for occasions throughout the year. After logging in, head to the "Promotions" section to see all active offers. Check back often so you never miss a deal.

With 89i's referral program, both you and your friend receive a bonus when you refer them. Share your referral link from your account. Once your friend registers through that link and makes their first deposit, the bonus will be credited to your account. Check the Promotions page for current referral bonus rates.

Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires. Use your bonus as soon as possible after receiving it. The expiry period is always listed in the bonus details.

89i has a massive game library. The main categories are:

• Sports Betting — cricket, football, tennis, and all major tournaments worldwide
• Live Casino — Blackjack, Roulette, and Baccarat with real dealers
• Slot Games — hundreds of slot machines across every theme imaginable
• Bingo — fun and easy Bingo games
• Crash Games — fast and exciting multiplayer games

Yes, all games on 89i are verified through third-party audits. RNG (Random Number Generator) technology ensures every outcome is completely random and unpredictable. Live Casino games are operated in real time.

All 89i games run fully in mobile browsers. You can play seamlessly on both Android and iOS devices using Chrome, Firefox, or Safari. A stable internet connection is recommended for the best Live Casino experience.

The minimum bet at 89i varies by game. Slots start from as little as BDT 1. Sports Betting generally starts from a minimum of BDT 50. Live Casino tables may start from BDT 100. The exact limits are listed on each game's page.

Yes, 89i follows the highest security standards. All your data is protected with SSL encryption. 89i never sells your information to third parties. To read our full privacy policy, Privacy Policy Read more.

Yes, 89i supports two-factor authentication (2FA). Once you enable 2FA from your account settings, you'll need to verify an OTP every time you log in. This protects your account from unauthorized access — we strongly recommend keeping it on.

Change your password immediately and notify the 89i Support team. The support team will temporarily lock your account and investigate. Provide full details of any unauthorized transactions. For your security, never share your password with anyone.